|
KMID : 0381520130250010029
|
|
Korean Journal of Medical Education
2013 Volume.25 No. 1 p.29 ~ p.38
|
|
|
Concordance between Self and Standardized Patient Ratings of Medical Students’ Communication Skills
|
|
Je Min-Ji
Lee Su-Hyun
Lee Chang-Hyung
Kim Sung-Soo
|
|
|
Abstract
|
|
|
|
Purpose: The purpose of this study was to examine the concordance between self and standardized patient (SP) ratings of medical students’ communication skills. Methods: Forty-three students interviewed SPs. The students were asked to complete a communication skills questionnaire that comprised 2 measures (empathy and interpersonal communication) before the interview. After each student’s interview with the SP, the latter completed the same questionnaire as the students. Results: Based on Lin’s concordance coefficient, there was strong disconcordance between students’ self-ratings and the SPs’ ratings. With regard to empathic communication, more than 50% of students who considered themselves higher than middle level were regarded by SP as low level. On interpersonal communication, 39% of students who assessed themselves as higher than middle level were scored low level by SPs. Conclusion: There was strong disconcordance between students’ self-ratings and the SPs’ ratings-students tended to overevaluate themselves regarding their communication skills. These differences might result in patient dissatisfaction and noncompliance. Further, it could become a serious hindrance to the development of a good doctor-patient relationship. Medical educators should make sincere efforts to reduce this gap by teaching medical students the importance of the patients’ perception of his doctors’ communication skills.
|
|
|
KEYWORD
|
|
|
Empathic communication, Interpersonal communication, Lin’s concordance, Standardized patients, Overevaluation of communication skills
|
|
|
FullTexts / Linksout information
|
|
 
|
|
|
Listed journal information
|
|
 
|